Privacy Policy

This policy explains how Canvas Moments handles personal information when you visit our website or place an order for a custom pet portrait.

Information we collect

We may collect your name, contact details, delivery information, order details, account information where applicable, messages you send us, and the pet photos you upload for your portrait.

How we use it

We use this information to create and fulfil your order, prepare artwork previews, provide customer support, process payments through our payment providers, arrange delivery, protect our website and meet legal obligations.

Pet photos and artwork

Your uploaded pet photos are used to create your custom portrait. We do not sell your pet photos. Access is limited to people and service providers who need the information to fulfil or support your order.

Sharing information

We may share necessary information with trusted providers that help us operate the website, process payments, create or deliver your order, or provide customer support. We require providers to handle information appropriately for the service they provide.

Cookies and website data

Our website may use cookies and similar technologies to keep the site working, remember preferences and understand how visitors use the site. You can manage cookies through your browser settings.

Access, correction and questions

You may contact us through our Contact page to request access to, correction of, or deletion of personal information we hold, subject to legal and operational requirements. We may need to verify your identity before responding.

Updates

We may update this policy as our services change. The current version will always be available on this page.