Every Canvas Moments portrait is made especially for you from the pet photos and options you provide. We want you to feel confident before production begins.
Artwork approval comes first
Before printing, we send an artwork preview. You can approve the artwork or request changes. Production begins only after your approval.
Change-of-mind requests
As portraits are personalised and produced to order, we are generally unable to offer a refund or exchange for a change of mind once artwork has been approved or production has started. Please review your preview carefully before approval.
Faulty, damaged or incorrect orders
If your order is faulty, damaged, incorrect, or does not match the agreed customisation, contact us promptly through our Contact page with your order number and clear photographs where relevant. We will assess the issue and work with you on an appropriate remedy.
Digital artwork files
Digital files are supplied only where selected with the order. Once a correctly supplied digital file has been delivered, change-of-mind refunds are generally not available.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.